Contenido

RETURN POLICY

IMPORTANT

You can change or return any product within 30 days of purchase.

You will need an order number or invoice, save it.

A change or return of a used or washed product will not be accepted.

Nor will be any changes or returns of underwear whose original wrapping has been opened.

EXCHANGES

Fill out the return form you have received along with the package; it is inside. Follow the instructions. Here is a summary:

    1. Prepare a package with the items you want to change
    2. Fill in the form and put it inside the package.
    3. Then, send it to Hoko (the address you will find the address on the same form). You can choose the method you prefer, the costs and management will be at your expense.
    4. When your package arrives in Hoko, we will check the state of the product (check the return rules). If everything is correct, we will proceed to make the change within 24 hours after receiving the package. Changes are subject to stock, if we do not have the model, size or color, we will contact you to find a solution.
    5. Finally, we will send you the change; we will take care of the costs and management of the shipment. You will receive the same tracking emails as for when you made the first purchase. You can always check the status of the account from your client account.

RETURNS

Fill out the return form you have received along with the package; it is inside. Follow the instructions. Here is a summary:

    1. Prepare a package with the items you want to return.
    2. Fill in the form and put it inside the package.
    3. Then, send it to Hoko (the address you will find the address on the same form). You can choose the method you prefer, the costs and management will be at your expense.
    4. When your package arrives in Hoko, we will check the state of the product (check the return rules), if everything is correct we will proceed to refund the money to the account from which you made the payment within 48 hours after the receipt of the package.

INCORRECT ITEM

If you have received a wrong product, we deeply apologize. Send us an email to info@hokosport.com. We will contact you to arrange the collection and send you the right item.

DEFECTIVE ITEM

If you believe that your item has a factory defect, send us several photos to info@hokosport.com where the defect is appreciated, along with your name and order number or invoice and a brief explanation of the defect detected. We will value your case, and we will contact you. In case it is a manufacturing defect we will manage the collection and send you a new garment. 

ADRESS

HOKO ESPORT DEVOLUCIONES
Carretera de Barcelona, 64 local 6
08302 – Mataró (Barcelona)