shipping policy

 

Shipping Policy

At Hoko, we design our clothing in Barcelona. We create the fabrics and garments right here to offer you the best possible quality. We like to take care of every detail, including the delivery process.

 

  • Speed and Tracking


Envío estándar (Correos Express): Tu pedido llegará a casa a partir de 48-72 horas hábiles. Puedes hacer el seguimiento en este enlace.

Alternative Shipping (Correos): If you choose pickup at a Correos post office, delivery takes from 48-72 business hours. You can track your shipment here.

Important! During promotional or sale periods, order volume is very high. Our team is working at full capacity, but preparation and delivery times may be slightly affected. We appreciate your patience and understanding!

 

  • Shipping Costs


    FREE on orders over €60.

    For orders under €60: €4.50 (VAT included).

     

     

Recogida en Tienda

 

Prefer to pick it up yourself? Great! It's the fastest option and completely free.

Select your favorite Hoko store (Mataró, Sabadell, Madrid, or Bilbao) at checkout.

We will prepare your order in our warehouse and ship it to the store.

You will receive an email from the store confirming that your order is ready for pickup. There is no minimum order required.

 

  • Our Guarantees


30 days to fall in love: Once you receive your package, if it's not love at first sight, you can process your free return from this link.

2-Year Quality Warranty: Built to last. We are so confident in our materials and stitching that we offer a 2-year warranty against manufacturing defects.

 

  • We are here to help you


Have questions about your order or need help? Write to us, call us, or visit us.

WhatsApp: +34 683 537 690

Phone: +34 937 96 15 18

Email: info@hokosport.com

Retail Stores: Mataró, Sabadell, Madrid, Bilbao.


Peninsular Spain and the Balearic Islands.

  • SHIPPING 

Served via Correos Express and Correos pickup points.
*More information about tracking your order at the bottom of this page.

  • PLAZOS DE ENTREGA

The average timeframe is 48h to 72h de días hábiles (you can track your order at any time).*

  • DELIVERIES

Monday to Friday (NO deliveries on Saturdays, Sundays, or national, regional, or local holidays).

  • AMOUNT

4.5 Euros (VAT incl.) for orders up to €60
GRATUITO para pedidos superior a 60€

 

  • IN-STORE PICKUPS

Store pickup orders are prepared at the central warehouse in Mataró and sent to your selected store.
The store itself will notify you by email when your order is ready for pickup. 
The email notification for pickup will be sent within 24 to 72 hours from the time your order is placed, depending on the selected store.

You will find more information about in-store pickup shipments in the following link.

       

      Canary Islands, Ceuta, and Melilla

      • SHIPPING

      Served via Correos Spain.
      *More information about tracking your order at the bottom of this page.

      • DELIVERY TIMES

      The average timeframe is 5 to 8 days (you can track your order at any time).*

      • DELIVERIES

      Monday to Friday (NO deliveries on Saturdays, Sundays, national, regional, or local holidays).

      • AMOUNT

      6 Euros (Excl. VAT)

      This price does not include customs clearance fees or any applicable taxes, which will be the customer's responsibility.

      FREE SHIPPING for orders over 120 Euros.
      (No incluye gastos por trámites aduaneros)

      We suggest you review the law regulating tax exemptions in the Canary Islands published in the BOE regarding shipments valued between €0 and €150. These are not subject to any customs duties or IGIC charges. Under no circumstances should this be taken as a legal confirmation on our part; we are simply sharing this information in case it may be relevant to you. 

       

        Portugal

        • shipping 

        Served via Correos Express.
        *Más información sobre el seguimiento de tu pedido al final de esta página.

        • DELIVERY TIMES

        The average delivery time is 24h to 48h business days (you can track your order at any time).*

        • ENTREGAS

        Monday to Friday (NO deliveries on Saturdays, Sundays, national, regional, or local holidays).

        • AMOUNT

        9 Euros (VAT incl.) for orders up to 60 Euros.

        4.5 Euros (VAT incl.) for orders over 60 Euros and up to 120 Euros.

        FREE SHIPPING (IVA incl.) para orders over 120 Euros.


        Países de la UE


        INTERNATIONAL (EUROPE ZONE 1)

        • COUNTRIES INCLUDED:
          Germany, Luxembourg, Belgium, France, Netherlands, Italy, and Monaco. 
        • SHIPPING:
          Shipped via UPS. 
          *More information about tracking your order at the bottom of this page.
        • DELIVERY TIMES:
          The estimated timeframe is 4 to 7 business days. 
          Monday to Friday (NO deliveries are made on Saturdays, Sundays, national, regional, or local holidays).
        • AMOUNT:
          12 Euros (VAT incl.) for orders up to 120 Euros.
          GRATUITOS  para pedidos superiores a 120 Euros.

           

            INTERNATIONAL (EUROPE ZONE 2)

            • INCLUDED COUNTRIES:
              Austria, Czech Republic, Republic of Ireland, Sweden, Finland, Denmark, and Greece.
            • SHIPPING:
              Shipped via UPS.
              *More information about tracking your order at the bottom of this page.
            • DELIVERY TIMES:
              The average timeframe is 5 to 8 business days. 
              Monday to Friday (NO deliveries are made on Saturdays, Sundays, national, regional, or local holidays).
            • AMOUNT:
              14 Euros (VAT incl.) for orders up to 120 Euros.
              GRATUITOS  para pedidos superiores a 120 Euros.

             

              INTERNATIONAL (EUROPE ZONE 3)

              • COUNTRIES INCLUDED:
                Croatia, Slovakia, Slovenia, Hungary, Poland, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, and Romania.
              • shipping:
                They are shipped via UPS. 
                *More information about tracking your order at the bottom of this page.
              • DELIVERY TIMES:
                The average delivery time is 5 to 8 business days. 
                De lunes a viernes (NO se hacen entregas los sábados, domingos, festivos nacionales, autonómicos o locales).
              • AMOUNT:
                20 Euros (VAT incl.) for orders up to 120 Euros.
                GRATUITOS  para pedidos superiores a 120 Euros.

              INTERNATIONAL (EUROPE ZONE 4)

              • COUNTRIES INCLUDED:
                Iceland, Liechtenstein, and Norway.
              • SHIPPING:
                They are shipped via UPS. 
                *More information about tracking your order at the bottom of this page.
              • DELIVERY TIMES:
                The average lead time is 5 to 8 business days. 
                Monday to Friday (NO deliveries on Saturdays, Sundays, or national, regional, or local holidays).
              • AMOUNT:
                25 Euros (VAT incl.) for orders up to 120 Euros.
                FREE  on orders over 120 Euros.

               

              OTROS PAÍSES


              For destinations other than those mentioned above, please check with our customer service team via email at               info@hokosport.com. Se deberá detallar el importe de la compra y el país de destino. 

              Based on this information, we will respond to your request depending on the service's feasibility.

              Additional costs for customs clearance will be borne by the customer.

               

              * Seguimiento del pedido 

              • A once the purchase is complete You will receive an email with your order confirmation and details.
              • When the order has been prepared, recibirás un segundo correo con los datos del envío y el tracking del transportista.
              • When the shipment is already in the hands of the courier company you will receive an email to inform you that the shipment is on its way.
              • Once the order is delivered you will receive an email confirming receipt of the package. In case you have chosen the pick-up point delivery, you will receive an email with detailed information about the pickup.
              • In-store pickup You will receive an email from the store itself indicating that your order is ready for pickup:

              Important: Your order will not be available for pickup until you receive the direct confirmation email from the store.

              Si tienes alguna duda or yes if occurs, call 93 796 15 18 or send an email to info@hokosport.com.

              If you have received an incorrect or defective product, we apologize. 

              Please send us an email at info@hokosport.com or call us at 937961518. We will contact you to arrange the pickup and send you the correct item.

               

                 

                POLÍTICA DE DEVOLUCIONES

                You have 30 days to return your Hoko products.
                For more questions about returns, please check the page DEVOLUCIONES.

                FREE RETURNS
                At post offices for the mainland and Balearic Islands (also in our official stores)

                ONLINE CHANGES ARE NOT ACCEPTED
                If you want to exchange a product, you will need to place a new order.

                RETURNS from EU countries, Canary Islands, Ceuta, and Melilla
                Returns made from European countries (excluding mainland Spain) are the responsibility of the customer, including both the cost and the shipping management, and you may choose whichever transport company you prefer.

                TERMS AND CONDITIONS
                Returns will NOT be accepted for used or washed products, nor for underwear and socks that are removed from their original packaging or show signs of having been opened.

                Once the item arrives and is inspected, the refund for the amount of the item will be processed, NOT for the order's shipping cost.