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Shipping Policy
At Hoko, we design our clothing in Barcelona. We create the fabrics and garments right here to offer you the best possible quality. We like to take care of every detail, including the delivery process.
Envío estándar (Correos Express): Tu pedido llegará a casa a partir de 48-72 horas hábiles. Puedes hacer el seguimiento en este enlace.
Alternative Shipping (Correos): If you choose pickup at a Correos post office, delivery takes from 48-72 business hours. You can track your shipment here.
Important! During promotional or sale periods, order volume is very high. Our team is working at full capacity, but preparation and delivery times may be slightly affected. We appreciate your patience and understanding!
Shipping Costs
FREE on orders over €60.
For orders under €60: €4.50 (VAT included).
Recogida en Tienda
Prefer to pick it up yourself? Great! It's the fastest option and completely free.
Select your favorite Hoko store (Mataró, Sabadell, Madrid, or Bilbao) at checkout.
We will prepare your order in our warehouse and ship it to the store.
You will receive an email from the store confirming that your order is ready for pickup. There is no minimum order required.
30 days to fall in love: Once you receive your package, if it's not love at first sight, you can process your free return from this link.
2-Year Quality Warranty: Built to last. We are so confident in our materials and stitching that we offer a 2-year warranty against manufacturing defects.
Have questions about your order or need help? Write to us, call us, or visit us.
WhatsApp: +34 683 537 690
Phone: +34 937 96 15 18
Email: info@hokosport.com
Retail Stores: Mataró, Sabadell, Madrid, Bilbao.
Peninsular Spain and the Balearic Islands.
Served via Correos Express and Correos pickup points.
*More information about tracking your order at the bottom of this page.
The average timeframe is 48h to 72h de días hábiles (you can track your order at any time).*
Monday to Friday (NO deliveries on Saturdays, Sundays, or national, regional, or local holidays).
4.5 Euros (VAT incl.) for orders up to €60
GRATUITO para pedidos superior a 60€
Store pickup orders are prepared at the central warehouse in Mataró and sent to your selected store.
The store itself will notify you by email when your order is ready for pickup.
The email notification for pickup will be sent within 24 to 72 hours from the time your order is placed, depending on the selected store.
You will find more information about in-store pickup shipments in the following link.
Canary Islands, Ceuta, and Melilla
Served via Correos Spain.
*More information about tracking your order at the bottom of this page.
The average timeframe is 5 to 8 days (you can track your order at any time).*
Monday to Friday (NO deliveries on Saturdays, Sundays, national, regional, or local holidays).
6 Euros (Excl. VAT)
This price does not include customs clearance fees or any applicable taxes, which will be the customer's responsibility.
FREE SHIPPING for orders over 120 Euros.
(No incluye gastos por trámites aduaneros)
We suggest you review the law regulating tax exemptions in the Canary Islands published in the BOE regarding shipments valued between €0 and €150. These are not subject to any customs duties or IGIC charges. Under no circumstances should this be taken as a legal confirmation on our part; we are simply sharing this information in case it may be relevant to you.
Portugal
Served via Correos Express.
*Más información sobre el seguimiento de tu pedido al final de esta página.
The average delivery time is 24h to 48h business days (you can track your order at any time).*
Monday to Friday (NO deliveries on Saturdays, Sundays, national, regional, or local holidays).
9 Euros (VAT incl.) for orders up to 60 Euros.
4.5 Euros (VAT incl.) for orders over 60 Euros and up to 120 Euros.
FREE SHIPPING (IVA incl.) para orders over 120 Euros.
Países de la UE
INTERNATIONAL (EUROPE ZONE 1)
INTERNATIONAL (EUROPE ZONE 2)
INTERNATIONAL (EUROPE ZONE 3)
INTERNATIONAL (EUROPE ZONE 4)
OTROS PAÍSES
For destinations other than those mentioned above, please check with our customer service team via email at info@hokosport.com. Se deberá detallar el importe de la compra y el país de destino.
Based on this information, we will respond to your request depending on the service's feasibility.
Additional costs for customs clearance will be borne by the customer.
* Seguimiento del pedido
Important: Your order will not be available for pickup until you receive the direct confirmation email from the store.
Si tienes alguna duda or yes if occurs, call 93 796 15 18 or send an email to info@hokosport.com.
If you have received an incorrect or defective product, we apologize.
Please send us an email at info@hokosport.com or call us at 937961518. We will contact you to arrange the pickup and send you the correct item.
POLÍTICA DE DEVOLUCIONES
You have 30 days to return your Hoko products.
For more questions about returns, please check the page DEVOLUCIONES.
FREE RETURNS
At post offices for the mainland and Balearic Islands (also in our official stores)
ONLINE CHANGES ARE NOT ACCEPTED
If you want to exchange a product, you will need to place a new order.
RETURNS from EU countries, Canary Islands, Ceuta, and Melilla
Returns made from European countries (excluding mainland Spain) are the responsibility of the customer, including both the cost and the shipping management, and you may choose whichever transport company you prefer.
TERMS AND CONDITIONS
Returns will NOT be accepted for used or washed products, nor for underwear and socks that are removed from their original packaging or show signs of having been opened.
Once the item arrives and is inspected, the refund for the amount of the item will be processed, NOT for the order's shipping cost.
How to care for your Hoko garments so they last much longer
Hoko garments, by definition, are very durable, but like everyone else, they like to be cared for.
It's important to keep in mind that our fabrics are made with polypropylene yarn and colored microfiber. This prevents fading or pilling due to wear and tear. However, you should be careful with high temperatures, whether in the wash, in the dryer, or with the iron, as these can damage the garment by shrinking it or even unraveling the fabric.
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DO NOT use dryer. |
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Do not iron |
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Machine wash. |
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DO NOT use bleach. |
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It can be hand washed. |
Recommendation for proper placement of Hoko meshes
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1 |
2 |
 3 |
To quickly know which is the front of the mesh or the front part, you just have to look at where the logo is; it should always be on the front of the left leg.
It's important to fit the garment properly, especially around the groin area, to prevent pouches and chafing, especially with the SENSEI model.
Remember that we work the fabric specifically to provide compression in each of our products. This doesn't mean the compression should be tight or uncomfortable. Instead, you should notice the tight mesh and your muscles supported. This will help you recover properly and prevent possible muscle injuries.
Hoko T-shirt placement, recommendations and proper use
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1 |
2 |
 3 |
When we say our clothes have memory, we mean that after each wash, the fabric returns to its original position as long as it has been properly used and cared for.
That is why we recommend that you open the weft of the stitch with both arms every time you put it on to relax the fabric as shown in Fig. 1.
Once you've put on the sleeves, avoid excessive tugging at the armpits and cuffs if you want a snug fit and the garment to do its job of keeping your body warm. Fig. 2
Once in place, check that it is completely smooth for greater comfort. Fig. 3
HENKO
Color: Navy/black
A sleeveless thermal base layer with excellent thermoregulation and high sweat-wicking properties. Ideal as a base layer for cycling or any activity.
Try it for 30 days and return it for free if you don't love it.
Conceived, designed and manufactured in Barcelona
Free shipping on purchases over 60 euros.
Try our products for 30 days and if you don't love them , return them for free at any post office.
24/48h shipping to the peninsula and the Balearic Islands.
Two-year quality guarantee .
Customer service for whatever we can help you with
WhatsApp ( 683.537.690 )
telephone (+34 93.796.15.18)
email (info@hokosport.com)
Peninsula and Balearic Islands.
They are served through Correos Express.
*More information about tracking your order at the bottom of this page.
The average delivery time is 24 to 48 business days (you can track your order at any time).*
Monday to Friday (NO deliveries are made on Saturdays, Sundays, national, regional or local holidays).
4.5 Euros (VAT included) for orders up to 60€
FREE for orders over €60
Pickup orders are prepared at the central warehouse in Mataró and sent to the store you have selected.
They'll notify you by email from the store itself when they have your order so you can pick it up.
The delivery time for collection is between 24 and 48 hours from the date of your order, depending on the store selected.
You'll find more information about in-store pickup at the following link .
Canary Islands, Ceuta and Melilla
They are served through Correos España.
*More information about tracking your order at the bottom of this page.
The average delivery time is 5 to 8 days (you can track your order at any time).*
Monday to Friday (NO deliveries are made on Saturdays, Sundays, national, regional or local holidays).
6 Euros (VAT excluded)
This price does not include customs clearance costs or any applicable taxes, which would be the customer's responsibility.
FREE SHIPPING for orders over 120 Euros.
(Does not include customs clearance fees)
We suggest you review the law regulating tax exemptions in the Canary Islands, published in the Official State Gazette (BOE) , regarding shipments with a value between €0 and €150. These shipments do not have to pay any customs or IGIC (Tax on Income Tax). This is in no way a confirmation of the law on our part; we are only sharing this information in case it may be relevant to you.
Portugal
They are served through Correos Express.
*More information about tracking your order at the bottom of this page.
The average delivery time is 24 to 48 business days (you can track your order at any time).*
Monday to Friday (NO deliveries are made on Saturdays, Sundays, national, regional or local holidays).
9 Euros (VAT included) for orders up to 60 Euros.
4.5 Euros (VAT included) for orders over 60 Euros and up to 120 Euros.
FREE SHIPPING (VAT included) for orders over 120 Euros.
EU countries
INTERNATIONAL (EUROPE ZONE 1)
INTERNATIONAL (EUROPE ZONE 2)
INTERNATIONAL (EUROPE ZONE 3)
INTERNATIONAL (EUROPE ZONE 4)
OTHER COUNTRIES
For destinations other than those mentioned above, please contact our customer service team at info@hokosport.com . The purchase amount and destination country must be detailed.
Based on this information, we will respond to your request depending on the feasibility of the service.
Any additional costs for customs clearance will be borne by the customer.
* Order tracking
Important: Your order will not be available for pickup until you receive a confirmation email directly from the store.
If you have any questions regarding the status of your shipment or if any problems arise, please call 93 796 15 18 or send an email to info@hokosport.com .
If you have received an incorrect or defective product, we apologize.
Please email us at info@hokosport.com or call us at 937961518. We will contact you to arrange pickup and send you the correct item.
RETURN POLICY
You have 30 days to return your Hoko products.
For more questions about returns, please visit the RETURNS page.
FREE RETURN
In post offices for the Iberian Peninsula and the Balearic Islands (also in our official stores)
NO CHANGES ARE MADE ONLINE
If you want to exchange a product you will have to place a new order.
RETURN from EU countries, the Canary Islands, Ceuta and Melilla
Returns from European countries (excluding mainland Spain) are the customer's responsibility, both for the cost and the handling of the shipment. They can choose any shipping company they prefer.
CONDITIONS
Returns will NOT be accepted for used or washed products, nor for underwear and socks that are out of their packaging or have been found to have been opened.
Once the item arrives and is inspected, a refund will be issued for the item's price, NOT for the shipping cost.
If you want to return an online order
You can deliver your return to:
To make a return:
Request a return of your products here
Please note that:
We don't make online exchanges, so to exchange a size you'll need to place a new order.
For hygiene reasons, returns of underwear and socks that are not in their packaging or that have been opened will not be accepted.
Once the item arrives and is inspected, a refund will be issued for the item's price, NOT for the shipping cost.
If you return an online order to a HOKO store, the refund is not automatic. The store acts as a drop-off point. The return will be processed once the package arrives at our central warehouse.
For more information and specific cases, please consult our RETURNS policy.
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